Pear Commerce is the retail ecommerce platform that connects CPGs to retailers, converting shoppable media into actionable insights that fuel performance marketing
We are redefining how CPG brands think about ecommerce by providing the infrastructure for the Retail Ecommerce channel alongside DTC and Amazon. Our software and partnerships illuminate the customer journeys—from impression to sale, providing a closed feedback loop for CPGs' digital marketing efforts and allowing for true conversion-optimized campaigns (for the first time ever).
And if this all sounds like a different language…essentially, we make sure when a brand like Sparkling Ice serves an ad, they’re able to capture real-time insights into how their campaigns are performing - down to the content, platform, geo, and audience - to increase overall marketing effectiveness.
Oh, and we make the industry’s coolest and most shoppable store locators, too.
The Team
At Pear, we hire the best and then take really good care of them. We want you to grow here, and believe hiring and keeping world-class talent is a true competitive advantage. To be clear, our team is not a family. It’s a group of insanely talented and kind people that work tirelessly (but not like on the weekend or evenings) to make Pear better than it was yesterday.
Pear is a venture-backed startup and, to succeed, you must be comfortable with our approach:
• We focus on alignment so we can act autonomously.
• We are builders and do-ers and we move quickly.
• We ask why because we are curious and like to learn.
• We want the ideal team player—humble, hungry, and smart.
• We are not homogenous. We celebrate diversity.
• We work hard but know when to turn work off.
• We are not afraid of messiness, of change, of moving fast.
The Role
Pear Commerce is seeking a strategic, customer-focused leader to join our team as the Head of Customer Success. This position will oversee our Customer Success Managers, setting the strategic direction for customer enablement while driving team growth and development. The ideal candidate is a dynamic leader with a deep understanding of customer needs, a knack for problem-solving, and a passion for building processes that improve customer engagement and retention.
Responsibilities
Team Leadership & Strategy:
Growth & Development:
Voice of the Customer:
Escalation Management:
Adoption & Churn Mitigation:
Qualifications
Join us as the Head of Customer Success and make an impact on our rapidly growing organization by shaping the customer experience, fostering team growth, and driving customer success at scale!
Reports to
Head of Operations
Location
Remote
Compensation
The base compensation for this role is $155,000-$175,000 and there is also a commission component. Salary is based around a number of factors including geography, experience, and skillset.
Pear Commerce is committed to building an inclusive, diverse, and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Five years ago, retail ecommerce didn’t exist. Today, supporting the channel is table stakes for consumer packaged goods brands.
This playbook is designed to guide CPG brands from the stages of awareness to purchase at retail. Whether you’re interested in retail ecommerce as a new channel opportunity or looking to level up existing efforts, The Retail Ecommerce Playbook covers tools, tips, and examples to help your brand succeed.